Shipping Policy
Processing Time & Shipping Costs
Shipping costs vary by destination. You can calculate the exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total.
Shipping & Handling
We process orders on business days (Monday to Friday, Eastern Standard Time), excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Processing Time: 3-5 business days* (longer during holiday seasons).
Shipping Rates
We use a flat rate for shipping, allowing you to order multiple items without additional costs.
- Standard Shipping Rate: $5.99
- Estimated Delivery: 7-15 business days* (may vary during holiday seasons).
Estimated Shipping Times
Shipping times depend on the destination:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-30 Business days |
| Rest of the world | 10-30 Business days |
About Late Deliveries
While we strive to ensure timely delivery, delays may occur due to unforeseen or uncontrollable events. Kasimass Store is not responsible for such delays. Possible reasons for delay include:
- Incorrect Address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
Order Tracking
You will receive a confirmation email with a tracking link to follow your order. Allow 2-4 days for the carrier to scan your package into their system.
If there is no tracking information available, it means the carrier has not yet processed your package. Tracking events will appear once the package is scanned.
Receiving Multiple Items Separately
If you ordered multiple items, they might ship separately to expedite delivery. You may receive one item before the others. Please do not worry if you do not receive all items at once—they are on their way.
Missing Order Confirmation
If you have not received order confirmation details, it may be due to an incorrect email address. We send several emails, including an order confirmation, fulfillment notice, and shipping notice. If you suspect you entered your email incorrectly, contact us to correct it.
Contact Us
For questions not covered on this FAQ page, email us at [email protected], and we will respond promptly.
If you have emailed us but received no response, check the email address and try again. We offer 24/7 support. If there is still no reply, email us again at [email protected], and we will respond within 1 business day.
Multiple Address Deliveries
We do not offer shipping to multiple addresses for a single order. For deliveries to multiple addresses, please place separate orders.
PO Boxes and Military APO/FPO Addresses
We do offer shipping to PO Boxes and Military APO/FPO addresses.
- Orders shipped to APO addresses are sent via DHL Global Mail and then transferred to USPS for final delivery through the military mail system. Delivery to APOs can take up to 45 additional days.
Please note, once a package enters the military mail system, tracking stops updating for security reasons, meaning we cannot provide further tracking information.