FAQs

HOW DO I PLACE MY ORDER?
Select your desired charm style on the product page, click the “Add To Cart” button, and follow the steps to complete your order. We’ll prepare your order and notify you when it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders typically ship within 5 to 10 business days. International orders may take an additional 1 to 2 weeks in transit.

MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers may take 1-2 days to appear in the carrier’s system. If it’s not working within a few days, please contact the shipping carrier.

I NEED HELP WITH A LATE ORDER.
If your order hasn’t arrived within 10 business days (domestic) or 20 business days (international), please contact us for assistance.

PAYMENT

What types of payments do you accept?
We accept Visa, Mastercard, and Paypal.

When will my card be charged?
Your card will be charged immediately after your order is successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?
We use SSL encryption to protect your personal information during transmission. Your credit card details are used only for transaction completion and are not stored.

If you have more questions, feel free to reach out to us!